ph94 Privacy Policy

Last Updated: October 8, 2026

This Privacy Policy ("Policy") describes how ph94 ("we," "us," "our") collects, uses, processes, stores, and protects the personal information of users ("you," "your," "player") who access and use our online casino and sports betting platform located at ph94.cam and all associated services (collectively, the "Platform"). By registering an account or using the Platform, you consent to the collection and use of your information as described in this Policy.

ph94 is committed to protecting your privacy and ensuring compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable international data protection laws including the General Data Protection Regulation (GDPR) where applicable. We implement industry-standard security measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.

1. Information We Collect

ph94 collects various types of information to provide, maintain, improve, and secure our services. The categories of information we collect include:

1.1 Personal Information You Provide

When you register an account, make deposits or withdrawals, or contact customer support, you provide us with personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (passport, driver's license, UMID, or other valid Philippine ID).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Financial Information: Payment account details (GCash, Maya, bank account numbers), transaction history, deposit and withdrawal records, and payment method ownership verification documents.
• Verification Documents: Copies of government-issued identification, proof of address (utility bills, bank statements), and selfies or photographs for identity verification purposes.
• Account Credentials: Username, password (stored in encrypted form), security questions, and two-factor authentication settings.
• Communication Records: Records of your communications with our customer support team via live chat, email, or phone, including transcripts, support tickets, and feedback submissions.

1.2 Information Automatically Collected

When you access and use the Platform, we automatically collect certain technical information including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID), and mobile network information.
• Log Data: IP address, access times and dates, pages viewed, time spent on pages, referring URLs, clickstream data, and actions taken on the Platform.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional gaming regulations.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, and similar technologies to track user behavior, remember preferences, and improve user experience.
• Gaming Activity: Game selection, betting history, wagers placed, wins and losses, bonus usage, game session duration, and gameplay patterns for responsible gaming monitoring.

1.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmations, payment method verification, and fraud prevention data from GCash, Maya, banks, and other payment service providers.
• Identity Verification Services: Verification results from third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance providers.
• Credit Reference Agencies: Information for fraud prevention and responsible gaming assessment where legally permitted.
• Marketing Partners: Data from affiliate partners and marketing platforms if you registered through a referral link (affiliate ID only, not personal data).

2. How We Use Your Information

ph94 uses your personal information for the following purposes:

2.1 Account Management and Service Delivery

• Create, maintain, and manage your player account.
• Process registrations, deposits, withdrawals, and financial transactions.
• Verify your identity, age, and eligibility to use the Platform (21+ requirement).
• Provide customer support and respond to inquiries, complaints, and requests.
• Enable gameplay, track gaming activity, and maintain game history records.
• Process bonuses, promotions, loyalty rewards, and tournament entries.

2.2 Legal and Regulatory Compliance

• Comply with Philippine gaming laws, PAGCOR regulations, and licensing requirements.
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.
• Prevent fraud, money laundering, underage gambling, and other illegal activities.
• Respond to legal requests from law enforcement, regulators, or courts.
• Maintain records as required by law for audit and regulatory reporting purposes.
• Enforce our Terms and Conditions and investigate Terms violations.

2.3 Responsible Gaming and Player Protection

• Monitor gaming behavior for signs of problem gambling or addiction.
• Implement deposit limits, loss limits, session timers, and self-exclusion measures.
• Provide responsible gaming tools and resources to help players maintain control.
• Identify players who may be at risk and offer intervention where appropriate.
• Comply with responsible gaming obligations under Philippine gaming regulations.

2.4 Platform Improvement and Analytics

• Analyze user behavior, preferences, and trends to improve the Platform.
• Conduct A/B testing and user experience research to optimize features.
• Develop new games, features, and services based on user feedback and data.
• Monitor Platform performance, identify technical issues, and ensure security.
• Perform statistical analysis and generate aggregated, anonymized reports.

2.5 Marketing and Communications

• Send promotional emails, SMS messages, and push notifications about bonuses, promotions, new games, and special offers (with your consent).
• Personalize marketing content based on your gaming preferences and activity.
• Send transactional emails regarding account activity, deposits, withdrawals, and security alerts.
• Provide updates on Platform changes, Terms updates, and regulatory notices.

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account notification preferences, or contacting customer support. Transactional and security-related communications cannot be opted out of as they are necessary for account management.

3. How We Share Your Information

ph94 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described above:

3.1 Service Providers and Business Partners

• Payment Processors: GCash, Maya, banks, and payment gateways to process deposits and withdrawals.
• Game Providers: JILI Games, Pragmatic Play, PG Soft, Evolution Gaming, and other casino game developers for game delivery and RNG verification.
• Identity Verification Services: Third-party KYC and AML compliance providers for identity verification and fraud prevention.
• Cloud Hosting Providers: Secure data storage and server infrastructure providers.
• Analytics Providers: Web analytics and user behavior tracking services (data is anonymized where possible).
• Customer Support Tools: Live chat platforms and helpdesk software providers.
• Marketing Service Providers: Email marketing platforms and SMS delivery services (only if you consented to marketing).

All service providers are contractually obligated to protect your data, use it only for the purposes specified by ph94, and comply with applicable data protection laws.

3.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, law enforcement, or courts when:

• Required by law, legal process, subpoena, or court order.
• Necessary to comply with PAGCOR regulations or other gaming authority requirements.
• Requested by law enforcement in connection with criminal investigations.
• Necessary to enforce our Terms and Conditions or protect our legal rights.
• Necessary to protect the safety, security, or integrity of the Platform or users.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate transaction, your information may be transferred to the acquiring entity. You will be notified via email and/or Platform notice of any such change in ownership or control of your personal data.

4. Data Security

ph94 implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmissions between your device and our servers are protected using 256-bit SSL/TLS encryption — the same technology used by Philippine banks.
• Secure Data Storage: Personal information is stored on secure servers located in data centers with physical security controls, access restrictions, and 24/7 monitoring.
• Password Protection: User passwords are hashed using industry-standard cryptographic algorithms (bcrypt or equivalent) and are never stored in plain text.
• Access Controls: Strict access controls ensure that only authorized personnel can access personal data on a need-to-know basis for specific job functions.
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential security risks.
• Employee Training: All employees with access to personal data undergo data protection and security awareness training.
• Incident Response Plan: We maintain a data breach response plan to quickly detect, contain, and remediate any security incidents.

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

5. Data Retention

ph94 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal, regulatory, accounting, and reporting obligations. Retention periods vary depending on the type of data and legal requirements:

• Account Data: Retained for the duration of your active account plus 5 years after account closure, as required by PAGCOR and AML regulations.
• Financial Transaction Records: Retained for 7 years after the transaction date, as required by Philippine tax and financial regulations.
• Identity Verification Documents: Retained for 5 years after account closure for regulatory compliance and dispute resolution.
• Gaming Activity Logs: Retained for 3 years for responsible gaming monitoring and regulatory audits.
• Communication Records: Retained for 3 years for customer service quality assurance and dispute resolution.
• Marketing Consent Records: Retained until you withdraw consent, plus 1 year for legal defense purposes.

After the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer identify you. Anonymized data may be retained indefinitely for statistical and analytical purposes.

6. Your Rights and Choices

Under the Philippine Data Privacy Act of 2012 and other applicable data protection laws, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You may access most of your account information directly through your account settings. For additional information, contact our Data Protection Officer.

6.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You may update most information directly in your account settings. For verification documents and identity information, contact customer support with supporting documentation.

6.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information under certain circumstances. However, we may be required to retain certain data to comply with legal obligations (e.g., AML regulations, tax laws) or for legitimate business purposes (e.g., fraud prevention, dispute resolution). When deletion is not possible, we will anonymize your data where feasible.

6.4 Right to Object and Restrict Processing

You have the right to object to or request restriction of certain types of data processing, particularly for direct marketing purposes. You may opt out of marketing communications as described in Section 2.5. For other objections, contact our Data Protection Officer.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

6.6 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within 15 business days. Proof of identity may be required to process requests.

7. Cookies and Tracking Technologies

ph94 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Necessary for Platform functionality, account login, session management, and security. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use the Platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide enhanced, personalized features.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness.

You may control or disable cookies through your browser settings. However, disabling certain cookies may impact Platform functionality. Most browsers accept cookies by default; consult your browser's help documentation to learn how to modify cookie settings.

8. Children's Privacy

ph94 is strictly for users 21 years of age or older. We do not knowingly collect personal information from individuals under 21 years old. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and permanently close the account. Parents and guardians who believe their child has provided information to ph94 should contact us immediately at [email protected].

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines where our service providers and data centers are located. These countries may have different data protection laws than the Philippines. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with this Privacy Policy and applicable law.

10. Changes to This Privacy Policy

ph94 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. We will notify you of material changes by posting the updated Policy on the Platform with a new "Last Updated" date and, where appropriate, by sending an email notification. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected] (Subject: Data Privacy Inquiry)
• Live Chat: Available 24/7 on the Platform
• Website: https://ph94.cam

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) at [email protected] or through their official website.